How can I set up a payment plan?

With a payment plan, you can conveniently pay in instalments on a weekly, monthly, or quarterly basis. Follow the step-by-step guide below to set up a payment plan for your existing bookings. 

Please note that if you have bookings split across multiple orders, you will need to set up separate payment plans for each order.

Step-by-Step Guide

Log in to the customer portal: Visit my.bookteq.com and log in using your credentials. If you don't have an account yet, you can create one by following the registration process.

1. Navigate to the "Bookings" tab: Once you are logged in, click on the "Bookings" tab. This will display a list of your previous bookings.
2. Select the booking for the payment plan: Locate the specific booking for which you want to set up a payment plan and click on it to access the details of that order. 
3. Access the "Pay balance" tab: Within the booking details, you will find a tab labelled "Pay balance." Click on this tab to proceed with setting up the payment plan.
4. Choose the instalment frequency: On the "Pay balance" page, you will see a section where you can select the frequency of your instalments. Depending on the availability, you may have options such as weekly, monthly, or quarterly. Choose the option that suits you best.
5. Enter payment details: Once you have selected the instalment frequency, please click on "Enter payment details" and you will be presented with 2 options, Card or Bacs Direct Debit. You will then be asked to enter your details which creates the payment plan.
6.  Receive payment reminders: To keep you informed about the payment plan, you will receive reminders before each subsequent payment is due. These reminders will inform you of the amount that will be deducted from your account.