Hirer Knowledge Base 🏠
Still have questions?
Hirer Knowledge Base 🏠
Still have questions?
Your Customer Portal Account
How do I register for a Customer Portal account? What do I do if I can’t find my booking within the customer portal?How to update my profile?What's the difference between a booking and an order? And how do I access them?How do I reset my password?How do I export my bookings?How do I use the bookings table to view and filter my bookings?How do I switch venues?How to delete my account and data?
Payment Plans
How can I set up a payment plan?When are payments scheduled to leave my account?How can I settle my outstanding balance?What happens if my payment plan instalment fails? And how to fix it?
Amendments, Refunds & Cancellations
What is the deadline for changing my booking?How can I change the time or day of my booking?How do I cancel my booking?What happens if one of my bookings gets cancelled?Can I change my facility or space once I have made a booking?What are my options if there is a cancellation due to weather or circumstances out of our control?My refund isn’t showing in my account
Discounts
How to see if you qualify for a discount through the Customer Type feature.
Bookings
Introducing our booking calendarHow to confirm and pay for fixturesHow do I find out information about what facilities are available?Making a repeat booking/block booking. What equipment and kit is provided?

What is the deadline for changing my booking?

The deadline for changing you booking depends on the Terms and Conditions specific to the venue you booked at.

Overview

To determine the deadline for changing your booking, please refer to the Terms and Conditions provided with your booking confirmation email. These Terms and Conditions outline the specific venue amendment policy and specify the deadline by which changes can be made to your reservation. Every venue can set their cancellation policy for however many hours or days they'd like to, it is best to contact the venue managers directly if their cancelation policy is not in their terms and conditions or if you do not see the option to cancel your booking in your Bookteq Customer Portal.

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Troubleshooting

Q: Are there any fees for changing my booking within the deadline?

A: If you make amendments within the specified notice period outlined in the Terms and Conditions, you can generally do so free of charge. However, if you are amending a booking to be longer or shorter or to take place on a different date the price is likely to be different that what you originally booked. This price difference will be shown in the Bookteq customer portal before you confirm your changes.
 

If you have any further questions or need assistance regarding the deadline for changing your booking, please don't hesitate to email hello@playfinder.com. We're here to help ensure a smooth and enjoyable booking experience for you!

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