Hirer Knowledge Base 🏠
Still have questions?
Hirer Knowledge Base 🏠
Still have questions?
Your Customer Portal Account
How do I register for a Customer Portal account? What do I do if I can’t find my booking within the customer portal?How to update my profile?What's the difference between a booking and an order? And how do I access them?How do I reset my password?How do I export my bookings?How do I use the bookings table to view and filter my bookings?How do I switch venues?How to delete my account and data?
Payment Plans
How can I set up a payment plan?When are payments scheduled to leave my account?How can I settle my outstanding balance?What happens if my payment plan instalment fails? And how to fix it?
Amendments, Refunds & Cancellations
What is the deadline for changing my booking?How can I change the time or day of my booking?How do I cancel my booking?What happens if one of my bookings gets cancelled?Can I change my facility or space once I have made a booking?What are my options if there is a cancellation due to weather or circumstances out of our control?My refund isn’t showing in my account
Discounts
How to see if you qualify for a discount through the Customer Type feature.
Bookings
Introducing our booking calendarHow to confirm and pay for fixturesHow do I find out information about what facilities are available?Making a repeat booking/block booking. What equipment and kit is provided?

My refund isn’t showing in my account

What to do if your booking refund is not showing in your bank account.

At Bookteq, we understand that you may be expecting a refund for a canceled booking and you are concerned about its absence in your account. Please note that refunds can take some time to be processed by the system and may not immediately reflect in your account. Refunds for direct debit payments may take longer to process than card payment refunds. Rest assured, you will receive an email notification once the refund has been requested.

If it has been 7-10 working days since the refund was requested and you have not received it, we apologise for the delay. In this case, we kindly request you to contact us by emailing hello@playfinder.com so that we can investigate the matter for you.

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