Hirer Knowledge Base 🏠
Still have questions?
Hirer Knowledge Base 🏠
Still have questions?
Your Customer Portal Account
How do I register for a Customer Portal account? What do I do if I can’t find my booking within the customer portal?How to update my profile?What's the difference between a booking and an order? And how do I access them?How do I reset my password?How do I export my bookings?How do I use the bookings table to view and filter my bookings?How do I switch venues?Your Bookteq Customer Portal's dashboard and functionality.How to delete my account and data?
Payment Plans
When are payments scheduled to leave my account?How can I settle my outstanding balance?Can I cancel my payment plan?Can I change my card details on my payment plan?What happens if my payment plan instalment fails? And how to fix it?How can I set up a payment plan?
Amendments, Refunds & Cancellations
What is the deadline for changing my booking?How can I change the time or day of my booking?How do I cancel my booking?What happens if one of my bookings gets cancelled?What happens to my payment plan if I cancel one of my bookings?Can I change my facility or space once I have made a booking?What are my options if there is a cancellation due to weather or circumstances out of our control?My refund isn’t showing in my account
Discounts
How to see if you qualify for a discount through the Customer Type feature.
Bookings
Introducing our booking calendarHow to confirm and pay for fixturesHow do I find out information about what facilities are available?What equipment and kit is provided?

Introducing our booking calendar

Below, we’ll walk through everything you need to know about making bookings on the Bookteq calendar widget.

We have made many amazing improvements to your booking calendar! 

🌟 A colour coded view and guide so that you can see specific slot availability at a glance. (Our newest release 😊).

🌟 View availability across a longer time period (weekly view).

🌟 Cancel weeks you don't require in a multi-booking request.

🌟 Choose from a variety of booking durations with custom length booking durations.

🌟 Clear discounted prices at checkout.

🌟 Access your Bookteq customer portal on the directly on the calendar by clicking "Manage my Bookings" in the top right corner.

Step-by-step when making a single booking 

Step 1 - Selecting the activity

Step 2 - Selecting your slot

Daily View:

Weekly View:

Changes to be made aware of:

  • You can click into a green or yellow slot making it easier to see specific upcoming availability. As shown in the guide in the screenshot:
    • Green = Available
    • Yellow = Partially Booked
    • Red = Booked
    • Grey = Unavailable/Closed
  • Choose whether you want to look for the 'Space', 'Facility' or 'Activity' to narrow down your search with different selections easy to navigate all in one place.
  • Make a repeat booking or a custom length option on this page.

Step 3 - Choose Preferred Facility

  • If there are other facilities also available close to the time slot you have chosen, they will appear here and you can choose their preferred one.

Step 4 - Bookings Review

Step 5 - Guest Checkout

Step 6 - Checkout Stage

💡 Please Note: If you are eligible for a discount (customer type) this will appear at the top of the page like so:

💡For Repeat Bookings: 

If the venue has the VAT exemption feature enabled, the following message will be displayed to you like so:

When creating a repeat booking, you can easily cancel all unavailable requests at once instead of canceling them individually:

We hope you enjoy using the new features our calendar has and that it improves your booking experience! We would appreciate any feedback you'd like to provide on the booking journey.

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