Hirer Knowledge Base 🏠
Still have questions?
Hirer Knowledge Base 🏠
Still have questions?
Your Customer Portal Account
How do I register for a Customer Portal account? What do I do if I can’t find my booking within the customer portal?How to update my profile?What's the difference between a booking and an order? And how do I access them?How do I reset my password?How do I export my bookings?How do I use the bookings table to view and filter my bookings?How do I switch venues?Your Bookteq Customer Portal's dashboard and functionality.How to delete my account and data?
Payment Plans
When are payments scheduled to leave my account?How can I settle my outstanding balance?Can I cancel my payment plan?Can I change my card details on my payment plan?What happens if my payment plan instalment fails? And how to fix it?How can I set up a payment plan?
Amendments, Refunds & Cancellations
What is the deadline for changing my booking?How can I change the time or day of my booking?How do I cancel my booking?What happens if one of my bookings gets cancelled?What happens to my payment plan if I cancel one of my bookings?Can I change my facility or space once I have made a booking?What are my options if there is a cancellation due to weather or circumstances out of our control?My refund isn’t showing in my account
Discounts
How to see if you qualify for a discount through the Customer Type feature.
Bookings
Introducing our booking calendarHow to confirm and pay for fixturesHow do I find out information about what facilities are available?What equipment and kit is provided?

Your Bookteq Customer Portal's dashboard and functionality.

This article breaks down the newly improved dashboard of your customer portal account so that you can better manage your bookings and payments!

1.) Our brand new dashboard showing you details of your next booking and next payment:

 

2.) A place for you to view their upcoming bookings by clicking on "view upcoming bookings". This will show you all of your current bookings and repeat booking orders. Here you will be able to filter by date, booking status and payment status. You will also see the option to amend your bookings. If you'd like to learn more about booking changes and amendments please visit our other articles in this customer support hub. You will also have the option in this view to export a report to CSV which can be made into a bookings report on Excel or Google Sheets.

 

3.) By pressing the "View" button, you get a main bookings view that shows you a summary of your bookings, a payments tab, your invoices, the option to pay your balance and the option to cancel bookings:

 

4.)  In the payments section or by pressing "View Payments" you will be able to view all of your booking orders, your payments of what is due now, as well as your full outstanding balance for all booking orders:

 

5.) If you click "Set up payment plan" you will be able to select the frequency of your payment plan with the following options:

 

6.) In "Set up payment plan" you can also choose your preferred date for your payments to be taken.

 

If you require any booking assistance or payment queries, please contact your venue. 😊

 

 

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