Hirer Knowledge Base 🏠
Still have questions?
Hirer Knowledge Base 🏠
Still have questions?
Your Customer Portal Account
How do I register for a Customer Portal account? What do I do if I can’t find my booking within the customer portal?How to update my profile?What's the difference between a booking and an order? And how do I access them?How do I reset my password?How do I export my bookings?How do I use the bookings table to view and filter my bookings?How do I switch venues?How to delete my account and data?
Payment Plans
How can I set up a payment plan?When are payments scheduled to leave my account?How can I settle my outstanding balance?What happens if my payment plan instalment fails? And how to fix it?
Amendments, Refunds & Cancellations
What is the deadline for changing my booking?How can I change the time or day of my booking?How do I cancel my booking?What happens if one of my bookings gets cancelled?Can I change my facility or space once I have made a booking?What are my options if there is a cancellation due to weather or circumstances out of our control?My refund isn’t showing in my account
Discounts
How to see if you qualify for a discount through the Customer Type feature.
Bookings
Introducing our booking calendarHow to confirm and pay for fixturesHow do I find out information about what facilities are available?Making a repeat booking/block booking. What equipment and kit is provided?

What happens if my payment plan instalment fails? And how to fix it?

This article explains what happens when a payment plan instalment fails on the Bookteq Customer Portal and solutions to fix payment failures.

We understand that sometimes despite the best efforts, payment instalments can fail in a payment plan. This can occur due to reasons such as an expired card or insufficient funds in your account. We're here to guide you through the steps to address this situation and ensure your bookings remain uninterrupted.

💡 It is important to arrange payment for any missed instalments as soon as possible. This will help avoid any disruption or potential cancellation of your bookings.

Guide

If a payment instalment in your payment plan fails you will be notified via email. Please note the venue will be notified as well. Follow these steps to resolve the issue:

⭐️ Payment Retry: When a payment instalment fails, we will automatically retry the next day. This allows for a second chance to complete the transaction.

⭐️ Insufficient Funds: If the payment fails due to insufficient funds in your account, make sure to add enough money to your account to cover the missed payment. This will ensure that the retry attempt is successful.

⭐️ Card Expiry: If the payment fails due to an expired card, you will need to update your payment details with a new card. You will receive a notification informing you to set up a new payment method. Your payment methods can be managed in the Bookteq customer portal. Please see our help article on how to change it here.

⭐️  New Payment Method: Once you receive the notification, follow the instructions to provide the details of your new card and make the necessary payment. This will ensure that your future payments for the payment plan are processed smoothly.

Troubleshooting

Q: Will I be notified if the second payment attempt fails as well?

A: Yes, if the second payment attempt fails, you will receive a notification informing you of the failure and that your bookings have now been canceled. Please note that canceled bookings cannot be reinstated. You will have to rebook. Please contact the venue managers directly about any booking queries. 

Q: What happens if I don't arrange payment for missed instalments?

A: It is crucial to arrange payment for any missed instalments as soon as possible. Failure to do so may result in disruptions or potential cancellation of your bookings. Make sure to cover the outstanding amount to keep your payment plan on track. Any outstanding balances can be added to your existing payment plan.

We hope this article helped to answer your query! If you have any further questions or need assistance regarding failed payment instalments, please don't hesitate to reach out to our Bookteq team by emailing hello@playfinder.com.

 

Was this article helpful?

Powered by Product Fruits