Hirer Knowledge Base 🏠
Still have questions?
Hirer Knowledge Base 🏠
Still have questions?
Your Customer Portal Account
How do I register for a Customer Portal account? What do I do if I can’t find my booking within the customer portal?How to update my profile?What's the difference between a booking and an order? And how do I access them?How do I reset my password?How do I export my bookings?How do I use the bookings table to view and filter my bookings?How do I switch venues?How to delete my account and data?Your Bookteq Customer Portal's dashboard and functionality.
Payment Plans
How can I set up a payment plan?When are payments scheduled to leave my account?How can I settle my outstanding balance?What happens if my payment plan instalment fails? And how to fix it?Can I cancel my payment plan?Can I change my card details on my payment plan?When are payments scheduled to leave my account and can this be changed?How can I set up a payment plan?A Guide to Payment Plans & FAQs
Amendments, Refunds & Cancellations
What is the deadline for changing my booking?How can I change the time or day of my booking?How do I cancel my booking?What happens if one of my bookings gets cancelled?Can I change my facility or space once I have made a booking?What are my options if there is a cancellation due to weather or circumstances out of our control?My refund isn’t showing in my account
Discounts
How to see if you qualify for a discount through the Customer Type feature.
Bookings
Introducing our booking calendarHow to confirm and pay for fixturesHow do I find out information about what facilities are available?Making a repeat booking/block booking. What equipment and kit is provided?

Can I change my card details on my payment plan?

The article explains how you can change the card details on your payment plan.

Overview

Yes, it is possible to change the card details associated with your payment plan on Bookteq. 

You can save new payment methods to your account when you go through the checkout process.

Your different payment methods are stored in the "Payment Methods" tab on the bar on the left-hand side. 

🚨 You are able to delete your old payment methods and replace them. If you have an ongoing payment plan set up and you attempt to delete your only saved payment method from the system you will receive the following warning:

Troubleshooting

Q: What should I do if my payment fails?

A: If your payment fails, please make sure to check your email for any notifications regarding the failed payment. Follow the instructions in the email to add a new payment card to your payment plan. This will ensure that your future payments are processed successfully.

 

Q: Can I contact customer support for assistance with updating my card details?

A: If you encounter any issues or have further questions regarding your payment plan, please reach out to the venue managers first, but if you till require further assistance with investigating a payment issue you can contact us at hello@playfinder.com. 

Was this article helpful?

Powered by Product Fruits