Hirer Knowledge Base 🏠
Still have questions?
Hirer Knowledge Base 🏠
Still have questions?
Your Customer Portal Account
How do I register for a Customer Portal account? What do I do if I can’t find my booking within the customer portal?How to update my profile?What's the difference between a booking and an order? And how do I access them?How do I reset my password?How do I export my bookings?How do I use the bookings table to view and filter my bookings?How do I switch venues?Your Bookteq Customer Portal's dashboard and functionality.How to delete my account and data?
Payment Plans
When are payments scheduled to leave my account?How can I settle my outstanding balance?Can I cancel my payment plan?Can I change my card details on my payment plan?What happens if my payment plan instalment fails? And how to fix it?How can I set up a payment plan?
Amendments, Refunds & Cancellations
What is the deadline for changing my booking?How can I change the time or day of my booking?How do I cancel my booking?What happens if one of my bookings gets cancelled?What happens to my payment plan if I cancel one of my bookings?Can I change my facility or space once I have made a booking?What are my options if there is a cancellation due to weather or circumstances out of our control?My refund isn’t showing in my account
Discounts
How to see if you qualify for a discount through the Customer Type feature.
Bookings
Introducing our booking calendarHow to confirm and pay for fixturesHow do I find out information about what facilities are available?What equipment and kit is provided?

How can I change the time or day of my booking?

This article will have a step–by–step guide on how to change the time or date of your booking in our newly revamped feature "amendments".

💡Please note that any amendment options available are in accordance with the cancellation and amendment policy set by the venue managers of your chosen venue. If there is no option to amend, please contact the venue directly.

Overview
We understand that plans can change, and you may need to modify the time or day of your booking. Now there is a way you can do it yourself!

Step-by-Step Guide
1. Log in to your Bookteq customer portal account.


2. Click the "Amend" button on the right hand side of the booking you'd like to change. If your venue of choice allows their customers to make changes to their own bookings, you will see the "Amend" button next to your booking on the Customer Portal. If this is not apparent, please contact the venue directly for any changes.

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3. Select the new day, time and/or duration you'd like to modify the booking to. If this is available it will let you click the "Amend Booking" button, if it is unavailable an error will pop up saying that you need to make a different selection.

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4. You will get either a confirmation that your amendment has been made or you will get a confirmation that it has been requested if it requires approval by the venue. Please note that if the amendment requires approval you will be notified via email once it is either rejected or accepted.

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Troubleshooting
Q - Will amendments to booking require approval or are the changes instant?

A - Amendments may require approval if the venue has its approval settings on for the facility you have a booking at. Otherwise, your change will be made instantly.

 

Q - What happens with regards to cost of the booking (s) and payments?

A - If your booking is unpaid, you will be prompted to make payment when making your booking change.

If your bookings are on a payment plan, the upcoming payment will be adjusted to the new amount.

 

Q - What about if I have a discount?

A - Your discount will be accounted for at the time of amending the booking as it is in your customer profile attached to the venue.

 

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