Hirer Knowledge Base 🏠
Still have questions?
Hirer Knowledge Base 🏠
Still have questions?
Your Customer Portal Account
How do I register for a Customer Portal account? What do I do if I can’t find my booking within the customer portal?How to update my profile?What's the difference between a booking and an order? And how do I access them?How do I reset my password?How do I export my bookings?How do I use the bookings table to view and filter my bookings?How do I switch venues?How to delete my account and data?
Payment Plans
How can I set up a payment plan?When are payments scheduled to leave my account?How can I settle my outstanding balance?What happens if my payment plan instalment fails? And how to fix it?
Amendments, Refunds & Cancellations
What is the deadline for changing my booking?How can I change the time or day of my booking?How do I cancel my booking?What happens if one of my bookings gets cancelled?Can I change my facility or space once I have made a booking?What are my options if there is a cancellation due to weather or circumstances out of our control?My refund isn’t showing in my account
Discounts
How to see if you qualify for a discount through the Customer Type feature.
Bookings
Introducing our booking calendarHow to confirm and pay for fixturesHow do I find out information about what facilities are available?Making a repeat booking/block booking. What equipment and kit is provided?

How do I cancel my booking?

Learn how to cancel a booking on the Bookteq Customer Portal.

💡 Please note that depending on the venue of your booking, the cancellation terms may vary. To learn about the cancellation policy for your bookings, please refer to the Terms and Conditions provided with your booking confirmation email. These terms will outline the specific policy for cancellations, including any notice periods and associated charges.

💡 Please also note that not all venue's provide the option to cancel bookings within the portal, even if it is within their cancellation policy they have outlined in their Terms and Conditions. If you do not see the option to cancel your booking in the portal, please contact the venue managers directly.

Step-by-Step Guide

1. Log in to the Bookteq Customer Portal at my.bookteq.com using your credentials.

2. Navigate to the bookings table to view your bookings.

3. Click on the booking or booking order for the booking(s) you want to cancel.

4. In the order view, locate and click on the "Cancel Bookings" tab. A tick box will be available next to any bookings that qualify for cancellation.

💡 Please note the process is the same for the mobile users, but it looks slightly different, please scroll to the bottom of the article for more information.

5. If applicable, the tab will display the items that can be cancelled.

6. Select the specific booking(s) you wish to cancel using the tickbox.

7. Follow the prompts to proceed with cancelling your booking.

8. If the venue you are booking does not allow automatic cancellations or your request is outside of their policy, you will not be shown the cancellation prompt as above.

 

📲 How to Cancel on Mobile

Open the Bookteq customer portal in your mobile browser.

Scroll or use the filters to find the booking you’d like to cancel.

1. Tap "View Booking".

2. Tap "Menu" > "Cancel Booking".

 

3. Tick the confirmation checkbox next to any bookings eligible for cancellation.

4. Tap "Cancel Booking" to confirm.

Troubleshooting

Q: What should I do if I don't see the option to cancel my booking?

A: If you do not see the option to cancel your booking, please contact the venue managers directly.

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