Hirer Knowledge Base 🏠
Still have questions?
Hirer Knowledge Base 🏠
Still have questions?
Your Customer Portal Account
How do I register for a Customer Portal account? What do I do if I can’t find my booking within the customer portal?How to update my profile?What's the difference between a booking and an order? And how do I access them?How do I reset my password?How do I export my bookings?How do I use the bookings table to view and filter my bookings?How do I switch venues?How to delete my account and data?
Payment Plans
How can I set up a payment plan?When are payments scheduled to leave my account?How can I settle my outstanding balance?What happens if my payment plan instalment fails? And how to fix it?
Amendments, Refunds & Cancellations
What is the deadline for changing my booking?How can I change the time or day of my booking?How do I cancel my booking?What happens if one of my bookings gets cancelled?Can I change my facility or space once I have made a booking?What are my options if there is a cancellation due to weather or circumstances out of our control?My refund isn’t showing in my account
Discounts
How to see if you qualify for a discount through the Customer Type feature.
Bookings
Introducing our booking calendarHow to confirm and pay for fixturesHow do I find out information about what facilities are available?Making a repeat booking/block booking. What equipment and kit is provided?

How can I settle my outstanding balance?

Follow this step-by-step guide to settle an outstanding balance on the Bookteq Customer Portal.

Step-by-Step Guide: Settling your outstanding balance

  1. Log in to the Bookteq customer portal using your credentials.
  2. Click on the "Payments" tab in the portal interface.
  3. The payments tab will display your outstanding balance, which includes all bookings that are not cancelled or expired, have a previous payment request or invoice issued and are not on a payment plan.
  4. You have the option to pay the full outstanding amount upfront or filter by date to pay for a specific time period.
  5. If you have multiple bookings, you can pay for all of them in a single transaction, making the payment process more convenient for you.
     

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