Hirer Knowledge Base 🏠
Still have questions?
Hirer Knowledge Base 🏠
Still have questions?
Your Customer Portal Account
How do I register for a Customer Portal account? What do I do if I can’t find my booking within the customer portal?How to update my profile?What's the difference between a booking and an order? And how do I access them?How do I reset my password?How do I export my bookings?How do I use the bookings table to view and filter my bookings?How do I switch venues?How to delete my account and data?
Payment Plans
How can I set up a payment plan?When are payments scheduled to leave my account?How can I settle my outstanding balance?What happens if my payment plan instalment fails? And how to fix it?
Amendments, Refunds & Cancellations
What is the deadline for changing my booking?How can I change the time or day of my booking?How do I cancel my booking?What happens if one of my bookings gets cancelled?Can I change my facility or space once I have made a booking?What are my options if there is a cancellation due to weather or circumstances out of our control?My refund isn’t showing in my account
Discounts
How to see if you qualify for a discount through the Customer Type feature.
Bookings
Introducing our booking calendarHow to confirm and pay for fixturesHow do I find out information about what facilities are available?Making a repeat booking/block booking. What equipment and kit is provided?

Making a repeat booking/block booking.

This article lets you know how you can make a repeat booking, also commonly known as a block booking.

Overview 

It is important to note that repeat bookings and block bookings are the same thing! Here at Bookteq we widely refer to them as repeat bookings.

Different venues have various lengths of repeat bookings they allow for booking in advance. 

Please note some venues offer VAT exemption for repeat bookings; however, this is up to the venue managers. If this discount is in place for your repeat booking order, it will automatically be added during your checkout process. 

Video Guide

 

Where to Manage your Repeat Bookings and Payment Plans

You can manage your repeat bookings and payment plan on our Bookteq Customer Portal here.

You will also see an option to enter the portal via the booking calendar by pressing "Manage your bookings".

Happy booking 😊!

 

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