When are payments scheduled to leave my account and can this be changed?

At Bookteq, we understand that it's important for you to know when the payments for your booking will be deducted from your account. Our customer portal account gives you several options for a payment schedule which is designed to ensure that payments are collected in a timely manner, allowing you to enjoy your sports facility booking without any hassle. ⚽️

Here's an overview of when the payments are scheduled to leave your account based on the frequency of your payment plan.

Overview

When you set up a payment plan for your booking, the first instalment will be taken immediately to cover the first period (week, month, or quarter) of your booking. 

💡Please note that when you set up your first payment plan this initial payment will include any outstanding debt or partially unpaid bookings in your Bookteq account. If for any reason the initial payment fails, we will make two further attempts to collect the payments. You will be kept up to date on payment receipts and upcoming payments via email, so please keep up to date with your emails from Bookteq. 😄  

In the payments section or by pressing "View Payments" you will be able to view all of your booking orders, your payments of what is due now, as well as your full outstanding balance for all booking orders:

When you click "Set up payment plan" you will be able to select the frequency of your payment plan with the following options:

In "Set up payment plan" you can also choose your preferred date for your payments to be taken.

💡 If you need to change your payment method, please select "Payment Methods"

🚨 Please note that when you change your payment method, you will be charged immediately for next week, month, or quarterly period.

Troubleshooting

Q: What happens if my payment fails?

A: In the case of a payment failure, an email will be triggered to both you and the venue. Before, you may have had to fix a payment failure via a payment link. Now your solution is to go to the customer portal and either pay or change your method. After one failed payment attempt, an email lets you know the payment will be tried again the following day. It also notifies the venue of the payment failure, so with any queries please reach out to the venue directly.

Q: Are there different payment plan processes you pay with card versus direct debit?

A: Please note that direct debits take longer to process. There is a 3 day window for card payments when taking payment processing into consideration; however, for direct payments payments can take up to 7 days to process. 

Q: What happens to my payment plan if I change or cancel one of my bookings?

A: If you or the venue have made an amendment or a cancellation to you booking order, your payment plan will automatically adjust.