Hirer Knowledge Base 🏠
Still have questions?
Hirer Knowledge Base 🏠
Still have questions?
Your Customer Portal Account
How do I register for a Customer Portal account? What do I do if I can’t find my booking within the customer portal?How to update my profile?What's the difference between a booking and an order? And how do I access them?How do I reset my password?How do I export my bookings?How do I use the bookings table to view and filter my bookings?How do I switch venues?How to delete my account and data?
Payment Plans
How can I set up a payment plan?When are payments scheduled to leave my account?How can I settle my outstanding balance?What happens if my payment plan instalment fails? And how to fix it?
Amendments, Refunds & Cancellations
What is the deadline for changing my booking?How can I change the time or day of my booking?How do I cancel my booking?What happens if one of my bookings gets cancelled?Can I change my facility or space once I have made a booking?What are my options if there is a cancellation due to weather or circumstances out of our control?My refund isn’t showing in my account
Discounts
How to see if you qualify for a discount through the Customer Type feature.
Bookings
Introducing our booking calendarHow to confirm and pay for fixturesHow do I find out information about what facilities are available?Making a repeat booking/block booking. What equipment and kit is provided?

How do I register for a Customer Portal account?

Here is a step by step guide to register on the Bookteq Customer Portal.

Step by Step Guide

1. You can access the portal at https://my.bookteq.com/sign-in , or through your booking confirmation email, or by pressing "Manage your bookings" on the booking calendar:

 

2. Visit the Registration Page. If you already have existing bookings, you can log in either using your email and Bookteq password or you could log in using your Google or Microsoft (Outlook, Hotmail or Live) email address, allowing for easier access to their portal account to manage your bookings!

3. : If you do not have an account yet, click "Register" and fill our your email address and full name.

 

4. Once your register you'll see the following message:

4. Verify Email Address: If you still haven't received the email, there are a couple of possibilities to consider. First, double-check that you've entered your email address correctly during the registration process. If you've made a mistake, please correct it. Second, ensure that the email address you're using for registration matches the one you've used for your Bookteq bookings. If you're unsure about the email address associated with your bookings, please reach out to the venue for clarification. Please also check your spam/junk mail.

 

Troubleshooting

 

Q: What should I do if I didn't receive the registration email?

A: First, check your spam or junk folder as the email may have been filtered there. If it's not there, ensure that you've entered the correct email address during registration. If you're still having trouble, please contact the venue to confirm the email address associated with your bookings.

Q: Can I register for a customer portal account without a confirmed booking?

A: Yes, you can.

Q: I've registered for an account, but I can't log in. What should I do?

A: Double-check that you're using the correct email address and password when logging in. If you've forgotten your password, you can use the "Forgot password" option on the login page to reset it. If the issue persists, please contact Bookteq customer support for further assistance.

Remember, the customer portal is designed to simplify your sports facility booking experience. If you encounter any difficulties during the registration process or while using the portal, don't hesitate to reach out to hello@playfinder.com for support. We're here to help!


 

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